FAQs

Frequently Asked Questions

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.

Customs and Duties Charges: Please take note of the following information:
Most international shipments, excluding those within the US, are subject to duties and taxes levied by the importing country’s government. These charges will typically be included at checkout unless otherwise stipulated by the importing country’s regulations. Just to let you know, in certain instances, duties may be required to be settled at the border.

The delivery time frame varies based on the shipping destination. Domestic orders within Kenya typically require 5-7 business days for delivery, while international deliveries may take 7-16 days. You will receive comprehensive delivery information in your confirmation email.

We use DHL for both domestic and international deliveries.

We always strive to ensure that our customers love our products. If you need to return an order, we’re happy to help. For returns/exchanges, please click on the ‘Return Package’ button below.

Return Package- Our policy lasts 7 days. If 7 days have gone by since your order was delivered to you, unfortunately we can’t offer you a refund or exchange.

You can contact us through our contact page! We will be happy to assist you.
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